35bp Responsible Gaming
Gaming is for enjoyment — not for problems. 35bp is here with the tools, information, and support you need to stay healthy and safe.
What is responsible gambling?
Online betting and casino games are a form of entertainment. Enjoyed the right way, they can be fun and exciting. But when gaming gets out of control, it can cause personal, family, and financial problems.
35bp believes that responsible gaming is not just a policy — it is a genuine obligation to every player. On this page we discuss the tools, guidelines, and support pathways that will keep you safe.
Remember: Betting is never a reliable source of income. Only use money you can afford to lose. Never put gaming ahead of spending time with family and friends, work, or everyday responsibilities.
35bp provides services exclusively to people aged 21 and above. Opening an account for a minor is strictly prohibited.
Our Protection Tools
35bp offers several proven tools to help you stay in control of your gaming experience.
Deposit Limit
Set a cap on how much you can deposit each day, each week, or each month. Once a limit is lowered it takes effect immediately, but raising it requires a waiting period.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time is up, the system will automatically alert you and, if needed, end your session.
Time-Out / Break
Temporarily close your account for a few days or a few weeks. During this period you will not be able to log in and no promotional messages will be sent to you.
Self-Exclusion
Use long-term self-exclusion to close your account permanently or for a set period. Once the process starts it takes effect immediately and cannot be reversed before the chosen period ends.
Betting History Review
You can view your full betting activity, deposit, and withdrawal history at any time. Check your records regularly and try to understand the patterns.
24/7 Support
For any concern or issue, our support team is available around the clock. Write to us in Bengali or English via live chat or email at [email protected].
Signs of Problem Gambling
Ask yourself the questions below to see whether gambling is becoming a problem. If most of your answers are "yes", it is time to seek help.
- Are you spending more time or money than your budget allows?
- Are you placing bigger bets to try to recover losses?
- Have you tried to stop gambling but failed?
- Are you hiding your gambling from family or friends?
- Are you borrowing money or dipping into savings to gamble?
- Are you neglecting work, studies, or family responsibilities?
- Do you feel restless or irritable when you cannot gamble?
Important: If you notice these signs, do not feel ashamed. Problem gambling is a recognised behavioural condition and recovery is possible with support. Our support team is ready to help you in complete confidence.
Signs of Healthy Gaming
- Gaming is for entertainment, not income.
- Sticking to a budget set in advance.
- Accepting losses as a normal part of the experience.
- Not hiding anything from family or friends.
- Taking a break whenever needed.
- Keeping a balance with other hobbies and responsibilities.
Core Principles of Safe Gaming
- Never bet on impulse.
- Do not play under the influence of alcohol or other substances.
- Do not chase losses by placing larger bets.
- Set a time and money limit before you start playing.
- Take regular breaks and do some light exercise.
How to Use the Protection Tools
-
1Log in to your account Log in to your 35bp account and go to Account Settings or the Profile section.
-
2Find the "Responsible Gaming" menu Within Settings, select the "Responsible Gaming" section.
-
3Choose the tool you need Activate one or more tools — deposit limit, time-out, self-exclusion, or session limit — based on what you need.
-
4Set your limits Enter the specific amount or time period for the chosen tool and confirm.
-
5Get support If you run into any trouble at any step or need direct assistance, write to [email protected] or join us on live chat. The team is available 24/7.
Deposit & Withdrawal Information
| Item | Amount |
|---|---|
| Minimum Deposit | ৳200 |
| Minimum Withdrawal | ৳500 |
| Withdrawal Time | 10–45 minutes |
| Payment Method | bKash, Nagad, Rocket, Upay, Bank Transfer |
Use financial limits mindfully — take advantage of the minimum deposit to make budgeting easier.
Self-Exclusion: Detailed Guide
Self-exclusion is the strongest protection measure available. Activating it completely disables your 35bp account for the chosen period. During this time no deposits, bets, or logins are possible.
Exclusion Period
- Short-term: 1 week to 1 month — for a temporary break.
- Medium-term: 3 months to 6 months — when a longer break is needed.
- Long-term: 1 year or more — for serious issues.
- Permanent: Account closed indefinitely.
Remember: Once self-exclusion is activated, it cannot be reversed before the chosen period ends. Take this step with full commitment — it is for your own wellbeing.
What happens during exclusion?
- The account will be fully locked.
- No promotional emails or messages will be sent.
- Once the period ends, you will need to contact the support team to reactivate your account.
- Any withdrawable balance remaining in the account can be returned to you.
Support & Professional Guidance
If you feel that gambling is having a negative impact on your life or someone close to you, do not delay seeking help. The 35bp support team is by your side 24 hours a day, 7 days a week.
Our team members can communicate in both Bengali and English. Contact us directly via live chat or email us at [email protected]. Your information will be kept completely confidential.
Family members can reach out too. If you are worried about a loved one's problem gambling, our support team can advise you as well.
Contact Us
- Live Chat — 24/7 instant support
- Email: [email protected]
- Service available in Bengali and English
- Available 7 days a week, 24 hours a day
Feel free to reach out with any question or concern about responsible gaming — we are here to help.
Minor Protection
35bp strictly ensures that only people aged 21 and above can use the platform. Age verification is mandatory during account registration.
If there are children or teenagers in your home, take the following steps:
- Never share your 35bp login details.
- Use a password lock on your devices.
- Consider using parental control software on your browser.
- If you suspect any misuse, notify our support team immediately.
Allowing minors to use an account is strictly prohibited. This is a direct violation of our policy and may result in permanent account closure.
Frequently Asked Questions
Enjoy 35bp Safely
Play responsibly and explore our wide world of games. Read the FAQ to learn more.