35bp Privacy Policy

1. Introduction & Scope

35bp ("we", "us", or "the platform") is an online betting and casino service provider. By using our website 35bp.lat, you are considered to have accepted the terms described in this privacy policy.

This policy applies to all users — registered members or not — who access any 35bp service. Protecting your personal information is of the highest importance to us.

2. What Information We Collect

35bp collects information across several categories, which is used to improve our service quality and ensure your safety.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address and contact information
• National ID or passport details (for identity verification)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Username and password

2.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system details
• Visit times, page navigation, and session details on the platform
• Information collected via cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may occasionally collect additional information from trusted third parties. This process is always conducted in accordance with applicable law.

3. Purpose of Data Use

35bp uses the information collected about you only for the legitimate purposes listed below:

• Account management: registration, login, and maintaining account security.
• Service delivery: keeping betting, casino games, and other platform features active.
• Payment processing: completing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Identity verification and compliance: age verification, fraud prevention, and meeting legal obligations.
• Customer support: providing assistance via live chat and email ([email protected]).
• Service improvement: analyzing user experience to improve platform quality.
• Security assurance: maintaining platform security, SSL encryption, and fair play.

4. Data Sharing & Disclosure

We share your personal information as limitedly as possible. Information may be shared with third parties in the following circumstances:

4.1 Service Provider Partners

We work with selected trusted partners for payment processing, identity verification, and technical services. These partners receive only the data necessary for their specific task and may not use it for any other purpose.

4.2 Legal Obligations

We may be required to disclose information to the relevant authorities pursuant to a court order, government directive, or legal requirement. In such cases, we always follow the proper legal process.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer involving 35bp, your information may be transferred as part of that process. However, the new ownership will be bound by the terms of this privacy policy.

5. Cookies & Tracking Technologies

35bp's website uses cookies and similar technologies. These fall into three main types:

• Essential cookies: these cookies are necessary to keep login sessions active, ensure security, and maintain the core functionality of the platform.
• Functional cookies: used to remember your language preference, display settings, and other personalization information.
• Analytical cookies: used to understand how users interact with the platform and to improve service quality.

You can manage cookies by changing your browser settings. Please note that disabling cookies may limit some platform features.

6. Data Protection & Security

35bp applies industry-standard security measures to keep your personal and financial information secure.

• SSL encryption: all data transfers are protected by 256-bit SSL encryption, which prevents unauthorized access.
• Secure server environment: your information is stored on secure, controlled servers where unauthorized access is not possible.
• Access controls: only authorized staff who need it for their work can view your information.
• Regular security assessments: the platform's security measures are reviewed and updated on a regular basis.
• Fair play assurance: all gaming activity is conducted in a fair and transparent manner.

7. Data Retention Period

35bp retains your personal information only for as long as necessary. As a general rule:

• Information for active accounts is retained for the duration of the account.
• After an account is closed, some information may need to be retained for a specified period due to legal obligations.
• Financial transaction records are retained for the period required by applicable law.
• Once the required period has ended, information is securely deleted or anonymized.

8. Your Rights

As a user of the 35bp platform, you have several rights over your own information:

8.1 Right to Access

You may request at any time to know what information we hold about you and how it is being used. To make this request, email us at [email protected].

8.2 Right to Rectification

You have the right to request correction if any of your information is inaccurate or incomplete. Many details can also be updated directly from the profile section of your account.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for a specific purpose, though this may not always be fully honored, particularly where legal obligations exist.

9. Protection of Minors

35bp is for users aged 21 and above only. We do not knowingly collect or process any information from minors (those under 21).

Age is verified at the time of registration. If information from a minor has been collected by mistake, it will be deleted as quickly as possible upon request. Parents or legal guardians may contact us at [email protected] regarding this matter.

10. Third-Party Links

The 35bp platform may occasionally reference third-party websites. 35bp is not responsible for the privacy policies or data collection practices of those third parties. We recommend reading the privacy policy of any third-party site before using it.

11. Changes to This Policy

This privacy policy may be revised at any time due to changes in business operations, legal requirements, or technology. For significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Publish a clear notice on the platform.
• Notify registered users by email where necessary.

Continued use of the platform after any changes will be considered acceptance of the updated policy. Make a habit of checking this page regularly.

12. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us directly. The 35bp customer support team is available in both Bengali and English, seven days a week, 24 hours a day.

• Email: [email protected]
• Live chat: log in to the platform and reach us directly via live chat

We take your complaints seriously and are committed to resolving them as quickly as possible.